September 29, 2023


Learn Business From Experience

Why Your Enterprise Ought to Implement a Robust AI Coverage

5 min read

In recent times, using synthetic intelligence (AI) in companies has change into more and more common, significantly within the realm of textual content era. AI textual content turbines, similar to ChatGPT and Bard, have revolutionised the best way that companies method duties similar to writing studies, composing emails, and producing social media posts. 

These instruments have the potential to drastically improve productiveness and effectivity, however in addition they carry dangers that should be mitigated, significantly within the areas of safety, validation, transparency, and ethics. As such, it is necessary for companies to have a coverage in place relating to using AI textual content turbines. On this article, we’ll discover the significance of getting a office coverage regulating using AI textual content turbines. 

This text covers points stemming from using AI textual content turbines, and the way an AI coverage can deal with these points. These embody:

  1. The impact of AI textual content turbines on the standard of outputs and the significance of guaranteeing high quality management.
  2. Information safety, particularly:
    1. safety of mental property;
    2. safety of digital safety;
    3. safety of client information; and
    4. compliance with regulatory necessities.
  3. The reliable expectations of shoppers that customer support is supplied by a human.

The impact of AI textual content turbines on the standard of outputs and the necessary of guaranteeing high quality management

The primary concern relating to using AI textual content turbines is guaranteeing high quality management. AI textual content turbines carry an inherent threat of manufacturing threat of biased or inappropriate responses. For example, if a enterprise makes use of a textual content generator to reply to buyer complaints or queries, the generated response might not all the time be correct or acceptable. In consequence, the enterprise may doubtlessly face unfavourable suggestions and even authorized points. 

Extra usually, having sure workers depend on an unpredictable set of outputs somewhat than on their very own certified experience can have an effect on the standard of labor that they produce for the corporate. 

A office coverage can require workers to use the identical stage of high quality management to AI outputs that they might apply to all different work, and to solely use AI outputs the place this course of truly makes workflows extra environment friendly. On this manner, companies can make sure that any outputs produced with help from these instruments are in step with the organisation’s values, requirements and insurance policies.

Information safety

A tantamount challenge is that of information safety. A coverage could make it clear to workers that textual content enter over AI textual content turbines carries the identical dangers and liabilities as sharing data with every other third celebration. Not solely are information inputs into an AI textual content generator shared with the corporate that operates the generator, however such inputs are sometimes added to the coaching information of the generator, making a threat that the information could also be uncovered to different customers of the generator. 

This has implications for:

  1. Mental property. Companies ought to make sure that their workers don’t inadvertently expose their concepts and business secrets and techniques to 3rd events.
  2. Digital safety. Sharing delicate data with third events might compromise the enterprise’ safety programs.
  3. Shopper information. Companies ought to deal with their shoppers’ information diligently to keep away from the danger of any leaks and protect the integrity and status of the enterprise.
  4. Compliance with regulatory necessities. Many industries, similar to healthcare and finance, have strict laws governing the dealing with of buyer information and communication. If a enterprise makes use of AI textual content turbines to work together with clients, it should make sure that these instruments adjust to the related laws. By establishing insurance policies that clearly outline the roles and obligations of workers relating to using AI textual content turbines, companies can guarantee compliance and keep away from regulatory penalties.

Companies ought to make sure that information enter into AI textual content turbines needs to be handled as an exterior disclosure and topic to the enterprise’s insurance policies relating to information confidentiality and safety.

The reliable expectations of shoppers that customer support is supplied by a human

One other potential threat related to using AI textual content turbines is the potential lack of human contact in buyer interactions. Whereas AI textual content turbines can present fast and environment friendly responses, they lack the empathy and emotional intelligence of a human customer support consultant. Clients and different exterior events might have a reliable expectation that they’re speaking with a human drawing on their very own experience.

The usage of chatbots may end in clients feeling pissed off or dissatisfied with the responses they obtain, resulting in a decline in buyer loyalty. Companies must stability the effectivity supplied by AI textual content turbines with the significance of human interactions and set up insurance policies that strike a stability between the 2. Finally, whether or not an organization integrates AI textual content turbines into its customer support is a business choice for the enterprise to make. 

An AI coverage can make sure that particular person workers don’t incorporate AI into their communications with exterior events with out authorisation from the corporate. It may additionally require workers to confide in exterior events wherever they use AI textual content turbines to help with their communications.

Implementing an AI Coverage

To realize these goals, an AI coverage should firstly have a transparent definition of AI textual content turbines, in addition to an expansive scope for the use circumstances the place this coverage might apply and the individuals to whom it applies.

By the use of an implementation framework, the coverage ought to set up a contact particular person answerable for answering questions and making choices relating to using AI textual content turbines. It may present coaching and help to workers to make sure that they perceive learn how to use AI textual content turbines responsibly and successfully. It may additionally define disciplinary motion that can comply with from breaches of that coverage, to make sure that the coverage is taken significantly.


In conclusion, using AI textual content turbines similar to ChatGPT and Bard has change into more and more common amongst companies in search of to enhance effectivity and scale back prices. Nonetheless, these instruments include potential dangers that companies should be aware of. By establishing clear office insurance policies regulating using AI textual content turbines, companies can mitigate these dangers, defend their mental property, and guarantee compliance with regulatory necessities. 

Lawpath’s AI Coverage template could be a nice start line for what you are promoting when you don’t have already got an AI Coverage in place.

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